Love's Family of Companies Covid-19 Updates

COVID-19 Updates from Love's Travel Stops & Country Stores

At Love’s, we have always been committed to providing safe, clean and well-maintained stops that help get you back on the road quickly. We’ll continue to make that a priority, along with the health and safety of our team members and communities.

All Love’s locations are fully stocked with fuel. We’re continuing to monitor any potential impacts to supply as a result of the decline in demand.

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September 18, 2020 - 1:45 pm (CST)

Click Here For Location Status & Info


Store 384 Greenville, IL

HIGHWAY / EXIT DIESEL GAS
I-70 / Exit 45 OPEN OPEN
RESTAURANT(S) SHOWERS TRUCK CARE
Dining rooms CLOSED, Drive-thru & carry-out OPEN OPEN OPEN

Store 578 Hamel, IL

HIGHWAY / EXIT DIESEL GAS
I-55 / Exit 30 OPEN OPEN
RESTAURANT(S) SHOWERS TRUCK CARE
Dining rooms CLOSED, Drive-thru & carry-out OPEN OPEN OPEN

Store 583 New Baden, IL

HIGHWAY / EXIT DIESEL GAS
I-64 / Exit 27 OPEN OPEN
RESTAURANT(S) SHOWERS TRUCK CARE
Dining rooms CLOSED, Drive-thru & carry-out OPEN OPEN OPEN

Store 758 Sauget, IL

HIGHWAY / EXIT DIESEL GAS
I-255 / Exit 15 OPEN OPEN
RESTAURANT(S) SHOWERS TRUCK CARE
Dining rooms CLOSED, Drive-thru & carry-out OPEN OPEN OPEN

Store 32 Pratt, KS - Open 6am - 10pm

HIGHWAY / EXIT DIESEL GAS
N/A OPEN OPEN
RESTAURANT(S) SHOWERS TRUCK CARE
OPEN N/A N/A

Store 523 Duson, LA

HIGHWAY / EXIT DIESEL GAS
I-10 / Exit 92 OPEN OPEN
RESTAURANT(S) SHOWERS TRUCK CARE
OPEN 10am - 8pm OPEN OPEN

Store 84 Madill, OK - Pay-at-the-pump gas & auto diesel available overnight

HIGHWAY / EXIT DIESEL GAS
South 1st Street

6am-Midnight

6am-Midnight
RESTAURANT(S) SHOWERS TRUCK CARE
6am-Midnight N/A N/A

Store 738 Sulphur Springs, TX

HIGHWAY / EXIT DIESEL GAS
I-30 / Exit 122/Hillcrest Dr OPEN OPEN
RESTAURANT(S) SHOWERS TRUCK CARE
OPEN OPEN OPEN 8am - 8pm

Illinois Location Updates

The State of Illinois has deemed stores in this region to be in a “Resurgence Mitigation Phase”. As such, restaurant dining rooms will be closed 11pm - 7pm. Drive-thru and carry-out operations are still permitted.

Also, game rooms will require closing on overnight hours from 11pm until 5am daily.

Return to Self-serve Deli/Fountain/Roller Grill

As local and state regulations allow and other factors support it, select Love’s locations are permitting customer self-service at roller grills, fountain drinks and delis, and offer self-serve condiments, sugar and creamer. All other roller grills, fountain drinks and delis will remain full-service, with Love’s team members assisting our customers with their food and beverage needs.

Our team members will continue to implement heightened cleaning protocols at all Love’s locations and practice social distancing to help maintain a safe experience for our customers.

Restaurant Availability

Love’s-owned and operated restaurants are open with limited capacity, dine-in seating, where applicable. Check the Love’s Connect mobile app or location page on Loves.com for restaurant hours at each Love’s location. Our restaurants continue to offer take-out and drive-thru options. Each reopening is further subject to any local mandates that may impose additional restrictions on our service or offerings.

FAQ

Are customers required to wear masks at Love's/Speedco locations?

Yes. Starting July 29, we are requiring customers to wear face coverings or masks while inside Love's or Speedco locations. If you do not already have a mask, you can purchase one from any Love's.

According to the CDC, face coverings help decrease the spread of COVID-19 and many state and local authorities across the country have begun to require them in public places. For these reasons and our continued focus on health and safety, Love's and Speedco customers are required to wear face coverings or masks.

As a professional truck driver, what are some other ways I can practice social distancing at Love’s?

The Love’s Connect app provides multiple contactless features to help limit your exposure to others. Love’s Mobile Pay allows you to answer prompts, arm the pump and receive a contactless, digital receipt using only your mobile phone from your cab. Mobile Shower Check In gives My Love Rewards members the contactless option to check in and pay for a shower with My Love Rewards points and credits and tells you when your shower is ready in store. Lastly, Mobile Receipts provides you access to contactless receipts from all transactions you make where your My Love Rewards card is swiped or scanned. For more information visit loves.com/app.

What other products and/or services are being affected?

Love’s is actively working to increase and maintain the distribution of certain high-demand in-store merchandise. Because demand has greatly increased, we will be limiting quantities as inventory is depleted on certain in-store merchandise. Customers can visit the in-store cashier for requested products and quantity allowances per customer.

Are you closing your showers?

Private shower rooms are still available. We know that this is a valuable service to drivers and will maintain our current procedures to keep this available for our customers. We will continue to monitor the situation and make the changes necessary to help keep our customers and employees safe.

What is Love’s doing to take care of its employees during this time?

Our employees have shown true dedication to America’s professional drivers during this crisis. As such, all hourly store employees continue to receive bonuses based off the hours they have worked.

Love's is also offering additional paid sick time in certain situations related to COVID-19. If an employee tests positive for COVID-19 or is ordered quarantined during the crisis by a doctor, they'll be paid for up to 80 hours of missed time.

Love’s developed a task force in response to COVID-19 that is focused on monitoring the situation and providing education, guidance and resources to employees. We are also educating employees on and providing CDC guidance to help prevent the spread of COVID-19.

What’s Love’s doing to support the community during this time?

By serving professional drivers, we're part of getting America's vital goods, including medical and food supplies, delivered throughout the country.

We know that this time is especially trying for youth who depend on school resources daily. The Love’s Family of Companies donated $100,000 to the United Way of Central Oklahoma COVID-19 Response Fund, earmarked for services provided to youth. Read the press release, here. If you want to donate, click here.

In addition, Love’s is supporting the backbone of the U.S., professional drivers, with a $100,000 donation to the St. Christopher Truckers Development and Relief Fund. The donation will help professional drivers who can't work due to illness or injury, which could be more prevalent during the COVID-19 pandemic. Learn how this donation will help professional drivers here.

Most recently, we supported an Oklahoma City initiative through OU Medicine called the Million Mask Challenge. Love’s procured 4,500 masks to donate to the healthcare professionals with OU Medicine to support this initiative. We are thankful for the outstanding work healthcare professionals have provided during this taxing time. To contribute to the Million Mask Challenge, click here.

We know this a difficult time for many people across the country, especially those who have lost their job due to closures. Multiple federal agencies, including the U.S. Department of Transportation and the Department of Homeland Security, have recognized truck stops an essential business in the fight against COVID-19 and we’ve put protocols in place to try to maintain regular business at our over 510 locations in 41 states. Love’s continues to hire across the country. If you’d like to be part of our vital team, please take a look at our job openings, here. When you join #TeamLoves, you join a family.

What is Love’s doing to keep locations clean and help protect customers during this time?

We are employing frequent cleaning/disinfecting measures in all areas of our stores and encouraging social distancing. All Love’s and Speedco employees are required to wear face coverings while working. We also have placed additional hand sanitizing stations at our locations. Additionally, Love’s installed plexiglass at all store, restaurant and truck care/Speedco registers. This initiative is to help protect employees, as well as our customers, and abide by social distancing guidelines.

Can I continue to use My Love Rewards drink refill credits at Love’s Travel Stops?

Yes. Our employees are trained to ensure My Love Rewards members can continue to use drink refill credits, but we do ask that you use a new, disposable Love’s cup each time. We are asking you to use a new, disposable Love’s cup for all refills and a new, disposable Love’s cup to pour drinks into your personal mugs/cups. As always, you will still be able to use an available My Love Rewards drink credit or My Love Rewards points for refills.