Love's Family of Companies Covid-19 Updates

COVID-19 Updates from the Love's Family of Companies

Diesel availability is unchanged at this time and all stores are fully stocked and operational. Our team at Musket, Love’s fuel trading and logistics arm, is closely monitoring any potential impacts to supply in the coming weeks as a result of the decline in gasoline demand and the associated impact on diesel fuel supplies.

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April 7, 2020 12:00pm (CST)

Click Here For Location Status & Info

In our continued efforts to keep you informed, the following locations have temporary changes to services due to COVID-19-related cases. For a full list of location adjustments, click here.

Store 736 Madera, CA

HIGHWAY / EXIT DIESEL GAS & AUTO DIESEL
HWY 99 / Exit 157 OPEN OPEN
RESTAURANT(S) SHOWERS TRUCK CARE
Arby's: OPEN 6am - 10pm local time.
Godfather's is OPEN
OPEN N/A
 

Store 467 Fort Pierce, FL

HIGHWAY / EXIT DIESEL GAS
Exit 131B - I95 OPEN OPEN
RESTAURANT(S) SHOWERS TRUCK CARE
OPEN OPEN CLOSED

Store 448 Tacoma, WA

HIGHWAY / EXIT DIESEL GAS
I-5 / 136 OPEN OPEN
RESTAURANT(S) SHOWERS TRUCK CARE
Subway is OPEN 6am - 10pm
Godfather's is CLOSED.
OPEN CLOSED

Full-service Deli/Fountain/Roller Grill

Love’s is continuing to help protect the health and safety of its employees and customers. To further that commitment, we are converting all self-service roller grills, the coffee and drink bars and the delis to full-service by Love’s team members at all Love’s locations beginning at 7 a.m. local time, Monday, March 23. To be clear, this change means only Love’s team members will serve products like hot dogs, coffee and fountain drinks. We will continue to follow proper safety glove procedures while operating the full-service stations. In addition, approximately every 30 minutes, we will trade out grill tongs and fountain nozzles with clean, sanitized replacements. Thank you for your continued understanding.

Restaurant Hours Change

As previously announced, we’ve made changes to our food offerings and restaurant hours. At locations where we have three restaurants, one of them is now closed. All other restaurants have modified business hours to allow for an overnight temporary closure. Restaurant hours are now 6 a.m. - 10 p.m. local time. Our restaurants will continue to offer take-out and drive-thru options during these new hours but not during the overnight closure.

In accordance with local mandates, some of our restaurants are moving to drive-thru only, and some of our locations have capacity limits. We recognize these rules are intended to help ensure the health and safety of our customers and team members, and we are talking with local municipalities about how to honor the spirit of these laws without compromising our service to the essential function of the trucking industry of moving needed supplies across the country. We appreciate your patience and business during this time. We’re working to continue serving our customers who are keeping America running!

FAQ

As a professional truck driver, what are some other ways I can practice social distancing at Love’s?

The Love’s Connect app provides features that may help limit your exposure to others. Love’s Mobile Pay allows you to answer prompts, arm the pump and receive a digital receipt using only your mobile phone from your cab. Mobile Shower Check In gives My Love Rewards members the option to check in and pay for a shower with My Love Rewards points and credits and tells you when your shower is ready in store. For more information visit loves.com/app.

What other products and/or services are being affected?

Love’s is actively working to increase and maintain the distribution of certain high-demand in-store merchandise. Because demand has greatly increased, we will be limiting quantities as inventory is depleted on certain in-store merchandise. Customers can visit the in-store cashier for requested products and quantity allowances per customer.

Are you closing your showers?

Private shower rooms are still available. We know that this is a valuable service to drivers and will maintain our current procedures to keep this available for our customers. We will continue to monitor the situation and make the changes necessary to help keep our customers and employees safe.

What is Love’s doing to take care of its employees during this time?

Our employees have shown true dedication to America’s professional drivers during this crisis. As such, all hourly store employees received a $100 bonus on March 30. Love's is also giving a $2/hour pay increase for all hourly store employees and providing free meals while they work. The pay increases, which also include Speedco and Love's Truck Care hourly employees, will run through May 1 and will be evaluated at that time.

All salaried managers received their first quarter bonuses regardless of whether their targets were made, and a month earlier than normal. Love's is also offering additional paid sick time in certain situations related to COVID-19. If an employee tests positive for COVID-19 or is ordered quarantined during the crisis by a doctor, they'll be paid for up to 80 hours of missed time.

Finally, the health and wellbeing of our employees is vitally important to us. Love’s developed a task force in response to COVID-19 that is focused on monitoring the situation and providing education, guidance and resources to employees. We are also educating employees on and providing CDC guidance to help prevent the spread of COVID-19.

What’s Love’s doing to support the community during this time?

By serving professional drivers, we're part of getting America's vital goods, including medical and food supplies, delivered throughout the country.

We know that this time is especially trying for youth who depend on school resources daily. The Love’s Family of Companies donated $100,000 to the United Way of Central Oklahoma COVID-19 Response Fund, earmarked for services provided to youth. Read the press release, here. If you want to donate, click here.

In addition, we are giving first responders and medical professionals a free drink a day through the month of May. Customers wearing a first responder uniform or medical scrubs or who present their work identification card can get a free medium fountain drink or coffee as a “thank you” for their hard work and dedication during the COVID-19 crisis. You can find more information here.

We know this a difficult time for many people across the country, especially those who have lost their job due to closures. Multiple federal agencies, including the U.S. Department of Transportation and the Department of Homeland Security, have recognized truck stops an essential business in the fight against COVID-19 and we’ve put protocols in place to try to maintain regular business at our over 510 locations in 41 states. Love’s continues to hire across the country. If you’d like to be part of our vital team, please take a look at our job openings, here. When you join #TeamLoves, you join a family.

What is Love’s doing to keep locations clean and help protect customers during this time?

We are employing vigorous and frequent cleaning/disinfecting measures in all areas of our stores and encouraging social distancing. We also have placed additional hand sanitizing stations at our locations. Additionally, Love’s has rolled out plexiglass at all store, restaurant and truck care/Speedco registers. This initiative is to help protect employees, as well as our customers, and abide by social distancing guidelines.

Can I continue to use My Love Rewards drink refill credits at Love’s Travel Stops?

Yes. Our employees are trained to ensure My Love Rewards members can continue to use drink refill credits, but we do ask that you use a new, disposable Love’s cup each time. We are asking you to use a new, disposable Love’s cup for all refills and a new, disposable Love’s cup to pour drinks into your personal mugs/cups. As always, you will still be able to use an available My Love Rewards drink credit or My Love Rewards points for refills.

Are self-serve condiments still available?

For now, we have removed our self-serve condiment stations. Customers can help themselves to our pre-packaged condiments.

Game Rooms

To comply with state orders and regulations, all game rooms located at Love’s locations have been temporarily closed.